Learn From Your Customers

What makes a 5-star business?
Learn From Your Customers

What makes a 5-star business?

February 28, 2024
Bad reviews happen: A strategy of when and how to respond
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Decoding bad reviews: why are they written and how to respond

May 25, 2023
The virtuous cycle of fintech feedback
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The virtuous cycle of fintech feedback

October 25, 2022
Online shopping for the holiday season
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Trustpilot Consumer Insights: 7 Must-knows for this holiday season

September 23, 2021
Consumer Insights from the pandemic and what this means for businesses
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Understanding COVID-19’s impact on business + imagining a post-pandemic world

June 14, 2021
2021 Consumer Finance Report
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Consumer finance report: How Covid-19 is impacting banking and payments

January 19, 2021
how auto retailers can thrive with reviews
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The changing landscape of automotive retail

June 1, 2020
Consumer insights: Uncertainty and trust in the automotive industry
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Consumer insights: Uncertainty and trust in the automotive industry

February 1, 2019
Trust in advertising consumer insights
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Trustworthiness in advertising: What consumers have to say

January 30, 2019
Trustpilot Christmas and Holiday survey 2018
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The 2018 Trustpilot Christmas survey

December 6, 2018
Consumer behavior and expectations: The 2017 Holiday shopping report
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Consumer behavior and expectations: The 2017 Holiday shopping report

March 16, 2018