Running a Shopify store means constantly balancing a million moving parts. To stay competitive, you need tools that fit seamlessly into your workflow and adapt to the rapid shift toward AI-driven search and discovery. That’s why we rebuilt our Trustpilot app, making it faster, more intuitive, and ready for the next generation of commerce.
Why it’s time to make the switch
Upgrading to the new app gives you an immediate performance boost and unlocks features designed to protect your hard-earned reputation:
Put feedback on autopilot: Collect fresh, trusted customer reviews at the perfect touchpoints across your customer experience.
Effortless widget placement: Display your trust signals across your storefront without touching a line of code.
Optimize for modern search: Build the structured trust data that AI-powered search engines and shopping assistants look for when recommending brands.
The future of Trustpilot on Shopify starts here.
By upgrading now, you’ll benefit immediately from new features and be set up for future innovations. Here are some of the new capabilities the new and enhanced app offers:
Native Shopify Theme Editor Integration
No more copying and pasting code. You can now use App Blocks to place and customize your Trustpilot widgets in seconds.
Smarter Automation
We optimized the invitation engine so you can continuously capture feedback without manual intervention.
Centralized Management
Configure and manage your entire Trustpilot experience directly within your Shopify admin. Less context-switching, more efficiency.
Total Storefront Control
You’ll now have much tighter control over design, ensuring your reviews look like a natural extension of your brand aesthetic.
Upgrading is easy
The enhanced Trustpilot Shopify app is available now on the Shopify App Store.
If you're installing Trustpilot for the first time:
Install the new Trustpilot app from the Shopify App Store.
Connect your Trustpilot Business account.
Configure your automated review invitations.
Add review widgets to your storefront using Shopify's Theme Editor.
Publish your changes and start collecting reviews.
Simply uninstall the legacy “Trustpilot Reviews” app from your store.
If you're already using Trustpilot's legacy app:
The enhanced app is a total rebuild, so upgrading involves a quick setup to install the new version. During the upgrade you'll:
Connect your Trustpilot Business account.
Reconfigure your review invitations automation.
Re-add your review widgets using Shopify's Theme Editor.
Existing widget configurations and settings won't automatically transfer, but the setup only takes a few minutes and gives you access to all future enhancements.
Need help?
For a complete migration guide, visit our Help Center , watch our step-by-step setup video , or download our step-by-step guide here.
Author
Ciaran Dynes
Chief Product Officer